Improving cloud services with customer feedback
AWS, GraphQL, AppSync ·Customer requirements: Minimize logs by adding level filtering beyond None, Error, and All
Met with customer to describe requirements Triage with account team Reviewed existing capabilities and provided potential work-arounds Performed technical validate of the requirements. Initiated roadmap enhancement request with use case and critical data Reviewed priority and potential escalation Validated with service team and reviewed potentially overlapping roadmap items. Ensured alignment between feature and customer needs Organized deep dive session of full team Roadmap item is added including formal delivery date Monthly updates and ongoing communication After feature is delivered worked with customer to implement and provide feedback